Macy's price adjustment policy: 10 days
Macy's says that if the price of your item drops within 10 days of your order date, you can request a price adjustment and receive a refund of the difference to your original form of payment.
Your deadline
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The details
| Window | 10 days |
|---|---|
| Counted from | order date (furniture and mattresses: delivery or ship date, see page) |
| What it covers | Yes - a lower advertised Macy's price |
| Trigger | The price of your item drops within 10 days of your order date. |
| Matching at purchase | Not covered here. |
| Source | Macy's Customer Service: How do I request a Price Adjustment? |
| Last verified | October 17, 2026 |
How to request it
- Online orders: chat with Macy's or call 1-800-289-6229 (8 AM - 10 PM ET per the page). In store: visit your local Macy's with your receipt.
- Furniture and mattresses: chat or call 1-888-822-6229; the 10 days run from delivery (White Glove, In-Home, Room of Choice) or ship date (warehouse or vendor shipments).
Common exclusions
- Direct from Vendor items
- Promotional discounts cannot be combined with a price adjustment
- Requests must come directly from the customer; Macy's does not accept third-party or app-based requests
Store policies change and the store decides each request. This page summarizes what the store has published as of October 17, 2026; always check the linked source. No affiliate links on this page. Disclosure.
Related stores
- Kohl's - 14 days
- Nordstrom - 10 days
- Gap (and Gap Factory) - 14 days
- Old Navy - 14 days
How to ask for a price adjustment · Common sale exclusions · If a store has no policy